The PowerPlay website is owned and operated by PowerPlay IE Pty Ltd trading as PowerPlay Karting & Games.
Terms used on the website: “PowerPlay” “we”, “our”, and “us” means PowerPlay IE Pty Ltd trading as PowerPlay Karting & Games ABN 61 672 298 074. “You” and “your” refer to the individual whose information we collect and hold for our purposes. We do not disclose your information to third parties.
By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended when required. By purchasing a service advertised on this website and/or by completing the registration process of PowerPlay, you agree to be bound by these Terms and Conditions.
PowerPlay may amend these Terms and Conditions when required and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
BOOKINGS – CANCELLATION POLICY
Bookings made in person, over the phone, via email or online may require a deposit or payment in full. These pre-payments are non-refundable outside of the cancellation period described below and are not available for exchange, unless required by law. Our cancellation policy is designed to protect against no-shows. PowerPlay is super popular and often fully booked so we don’t want anyone to miss out on the FUN when others can’t show up for a booking.
For bookings of eight (8) racing spots or less, you can modify or cancel your booking and receive a credit or refund up to twenty-four (24) hours prior to your booking. Cancellations made within twenty-four (24) hours are not eligible for a refund or credit.
A racing spot represents one (1) kart in a single race, so for example, a booking for two (2) people and three (3) races each equates to six (6) racing spots.
For bookings of more than eight (8) racing spots but less than sixteen (16) racing spots, you can modify or cancel your booking and receive a credit or refund up to forty-eight (48) hours in advance. Cancellations made within forty-eight (48) hours are not eligible for a refund or credit.
Finally, for bookings of sixteen (16) or more racing spots, you can modify or cancel your booking and receive a credit or refund up to seventy-two (72) hours in advance. Cancellations made within seventy-two (72) hours are not eligible for a refund or credit.
For bookings that require a deposit or pre-payment, they may be held for a maximum of seven (7) days without a deposit or pre-payment while you confirm that you would like to proceed but please note the deposit must be paid no later than seventy-two hours (72) hours prior to the booking date. If PowerPlay does not receive a deposit in the specified time, the booking will be deemed to be cancelled.
The cancellation policy also extends to the number of people the booking is for. For example, if your booking is for eight (8) people and you arrive with only six (6) people, no refund or credit will be given to the people who didn’t show up. If you would like to decrease the number of people in the booking, this must be done within the cancellation period described above.
In the event that you have only paid a deposit for your booking and you arrive with fewer people than booked for, you will be charged for the number last confirmed within the cancellation period.
Similarly, if you would like to change the date of your booking, this also must be done within the cancellation period. Each booking may be moved once.
BOOKINGS – ONLINE FEES
The purchasing of products and services may be subject to credit card and other fees. PowerPlay reserves the right to vary the amount of this transaction fee from time to time as specified in the booking/purchasing process.
BOOKINGS – TIME
Bookings are valid for the time and date of the booking and will expire once the booking date and time has lapsed. Your reservation will state your race time/s allocated for your booking.
You are required to arrive twenty (20) minutes prior to your scheduled race time in off-peak periods and thirty (30) minutes prior to your scheduled race time in peak periods to complete the check-in process. A peak period is any school holiday day, public holiday or any Friday, Saturday or Sunday. If you or any guests in your group are late, your racing time on track may be reduced and you may not have enough time to complete the activities purchased under your booking.
Due to the dynamics of racing your race start time can be delayed due to unforeseen technical issues. Every effort will be made to ensure your race starts on time but in the event that it is delayed we will ensure that your race time is not reduced.
BOOKINGS – CLOTHING REQUIREMENTS & BALACLAVAS
Balaclavas are required to be worn by all racers at PowerPlay.
The only exception to this rule is if you provide your own Helmet – your helmet needs to be a full-face helmet and meet the relevant Australian standards. Balaclavas may be purchased at the venue and are yours to keep and re-use.
All racers must wear enclosed footwear. No high heels are permitted.
BOOKINGS – MINIMUM AGE & OTHER REQUIREMENTS
The minimum age to race at PowerPlay is 10 years of age. The minimum height is 140cm and the maximum weight limit is 120kg. Juniors are 10 – 15 years old and adults are 16+. If you mistakenly book adults as juniors or vice versa, there is no guarantee they will be able to race.
BOOKINGS – PROMOTIONAL OFFERS/DEALS
Promotional offers/deals are not available in conjunction with any other offer. To take advantage of a promotional offer, the correct PowerPlay Promo Code must be entered when booking online or quoted to staff when booking in-store or over the phone.
A promotional offer/deal cannot be applied retrospectively once a booking has been made.
BOOKINGS – PEAK/OFF PEAK PERIODS
A peak period refers to Friday to Sunday, Australian public holidays (including individual State public holidays), and during State Government posted school holiday dates.
An off peak period refers to Monday to Thursday, that is not within State Government posted school holiday dates and is not an Australian public holiday (including individual State public holidays).
COPYRIGHT
The copyright and intellectual property rights in all of the contents and material on this website belong to PowerPlay.
You may not copy nor reproduce any part of this website for commercial use or gain unless prior consent has been granted by PowerPlay.
Any photographs, videos or sound recordings taken by you at the premises must be for personal use only. Any use or production for commercial purposes without our express written consent is prohibited.
Your image may be taken at any time whilst at PowerPlay for security purposes or for use in marketing material. You authorise the use of your image for these purposes.
GIFT VOUCHER / EGIFT CARD
By purchasing or using a PowerPlay Gift Voucher / eGift Card you agree to be bound by all the PowerPlay terms and conditions.
PowerPlay Gift Vouchers / eGift Cards may only be purchased via this website, in-store or over the phone. There are no authorised 3rd party re-sellers.
Gift Vouchers / eGift Cards are valid for a period of 36 months/3 years from the purchase date. At this time any remaining unused balance will be forfeited.
No change will be given when using a Gift Voucher / eGift Card but any remaining balance may be applied to future transactions. If a purchase exceeds the available card balance, you must make up the difference with another payment method.
To redeem a Gift Voucher / eGift Card you will first need to phone PowerPlay to make a booking.
Lost, damaged or stolen Gift Vouchers / eGift Cards cannot be replaced. PowerPlay reserves the right to refuse any order placed for any vouchers or gift cards. PowerPlay reserves the right to amend the terms and conditions at any time without notice.
No refunds will be given for a change of mind. This includes partial or full refunds. Gift Vouchers / eGift Cards are not redeemable for cash and cannot be re-sold.
PowerPlay Gift Vouchers / eGift Cards may be used at any PowerPlay venue regardless of where it was purchased.
INDEMNITY AND RELEASE OF LIABILITY WAIVER
Each person participating in race sessions at PowerPlay must read and sign a liability waiver to participate. Any persons participating under the age of eighteen (18) must have a parent or guardian complete and sign the waiver on their behalf.
SEVERE WEATHER
PowerPlay is an indoor venue and operates in all weather conditions.
UNFORESEEN EVENT IE GOVERNMENT IMPOSED LOCKDOWN
In the event of unforeseen shutdown ie Government Lockdown or major technical failure at PowerPlay that impacts your booking you are free to move your booking or you will be entitled to a full refund.
RACES & PACKAGE DEALS
All individual races, special offers and package deals purchased must be used in one calendar day. You cannot carry over credits to another day. For example if you purchase a two (2) race package they must be used on the same day. Race credits will expire at the end of each day.
RACE SESSION DURATION
Each session lasts for approximately 15 – 20 minutes, this includes your safety briefing, safety checks and expert tuition from the PowerPlay staff. You will spend roughly 10 minutes on track - Adults get 18 Laps and Juniors 15 Laps unless you have booked a Group / Special package.
Please note that every effort is made to ensure every racer gets their laps but the maximum time limit for one race on track is 10 mins.
WE RESERVE THE RIGHT TO REMOVE OR REFUSE ENTRY
If you can’t play nice, respect the rules of Powerplay and the direction of our staff we reserve the right to remove you from PowerPlay or refuse your entry into one of our venues. The same goes on the Track, if you can’t follow the direction of the PowerPlay staff and you continue to act in a manner that doesn’t respect our rules or the other racers on track you may find yourself back in the Pits before the race is over.
ZERO ALCOHOL TOLERANCE
ZERO TOLERANCE (0.00 BAC). Don’t drink and drive.
PowerPlay operates a strict alcohol and drug policy. If we have doubt as to a driver’s ability to drive, or believe that any driver may be under the influence of either alcohol or drugs, we will not permit that person to drive. Please note, that we will not refund or waive any fees paid or owing in the event that you are unable to participate because you are under the influence.
